Satisfaction Guarantee & Returns/Exchanges

Heather Brown Art Satisfaction Guarantee:

Heather Brown Art guarantees that all Art purchased through our web site is authentic and approved by Heather Brown, and all Art is in Brand-New condition.

If you have any questions about your purchase, we are happy to help! Send us an email to contact@Heatherbrownart.com or call us +1 (808) 208-8830 (Hawaii business hours), and if you are not happy with your art purchase for any reason, you can return it within 30 days.

Returns & Exchanges

What is your Return Policy?

Heather Brown Art is committed to great customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Heather Brown Art within 30 days for a full refund or online store credit. No returns or exchanges will be taken after 30 days.

  • Items must be new and in the original packaging.
  • Items cannot be worn, washed or altered.
  • Tags and labels must be in place.
  • Engraved products, ‘On Sale’ items, and face masks are final sale and cannot be refunded.
  • Packing slip must be included.
  • Return shipping costs are the buyer’s responsibility, however we will refund your original shipping charges.

Once your item is received and inspected, your refund or store credit will be processed. Please allow approximately two to three weeks for the shipping and processing of your return. All refunds will be applied to the original method of payment. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account. If online store credit option is chosen, you will receive an email with your balance information right away; please note that store credit is for online purchases only and do not apply to in store Heather Brown Art purchases. CONTACT OUR SUPPORT TEAM

My order arrived damaged.

Damaged or defective products will be replaced with the same or comparable items. Please notify us within 30 days of receipt of the problem by contacting THE HEATHER BROWN ART SUPPORT TEAM for replacement instructions. Please attach pictures and/or a detailed description of the problem. We will review it and begin processing a replacement right away.

I received the incorrect items.

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away. CONTACT THE HEATHER BROWN ART SUPPORT TEAM.

How do I return or exchange an item?

Heather Brown Art offers fast and easy returns. To return an item, please contact us in advance at support@heatherbrownart.com. We will approve your return request in the form of online store credit or refund, as well as provide return instructions. Please be sure to pack your item securely with tape using the original packing materials. Products should NOT be returned without first contacting us.