Shipping - Frequently Asked Questions
How long does it take to ship a product?
We stock and ship all products (except Giclee canvas and wood panel prints) in 2-3 business days, unless there is an out-of-stock situation. If there is any delay in shipment we will notify you immediately via email. Giclee canvas prints ship in approximately 3 - 4 weeks and wood panel prints ship in approximately 1 - 2 weeks as they are custom printed per order. Framed Giclee Canvas prints ship in approximately 4-6 weeks. Once we ship your order, you will receive a tracking number via email. The approximate shipping times are: USPS Priority (2-5 days), FedEx 2-Day (1-2 days), USPS International Priority (6-10 days), FedEx International (2-7 days). Delivery times may vary substantially due to the carrier, and we cannot guarantee that a carrier will deliver by a certain date.
Where is my order?
You can easily track your package by clicking our PACKAGE TRACKING page and inserting the tracking number provided to you in your confirmation email.
What payment methods do you accept?
Major credit cards: Visa, MasterCard, American Express and Discover Card ; Paypal ; and Gift Cards (available online only).
Do you ship to my country?
We proudly ship worldwide!
Are there extra charges for international shipping?
International customers are responsible for the payment of any duties or customs taxes beyond standard shipping charges. These additional charges are not included in the Heather Brown web site charges, rather they may be collected from you at the time of delivery if your country has such charges. Customers who refuse to receive international orders will not be refunded the original shipping fee, and will be responsible for an additional $25 fee to help cover the shipping and customs costs to return the product to HBA. We recommend you contact your country's customs office in advance for an estimate of fees before placing your order if you have any questions.
How do I change the address on my order?
We will only be able to update the shipping address on an order so long as the order has not yet shipped. Please CONTACT US immediately so we can attempt to adjust the order in time.
Heather Brown Art Satisfaction Guarantee:
Heather Brown Art guarantees that all Art purchased through our web site is authentic and approved by Heather Brown, and all Art is in Brand-New condition.
If you have any questions about your purchase, we are happy to help! Send us an email to contact@Heatherbrownart.com or call us +1 (808) 208-8830 (Hawaii business hours), and if you are not happy with your art purchase for any reason, you can return it within 30 days.
Returns & Exchanges
What is your Return Policy?
Heather Brown Art is committed to great customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Heather Brown Art within 30 days for a full refund or online store credit. No returns or exchanges will be taken after 30 days.
- Items must be new and in the original packaging.
- Items cannot be worn, washed or altered.
- Tags and labels must be in place.
- Engraved products, ‘On Sale’ items, and face masks are final sale and cannot be refunded.
- Packing slip must be included.
- Return shipping costs are the buyer’s responsibility, however we will refund your original shipping charges.
Once your item is received and inspected, your refund or store credit will be processed. Please allow approximately two to three weeks for the shipping and processing of your return. All refunds will be applied to the original method of payment. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account. If online store credit option is chosen, you will receive an email with your balance information right away; please note that store credit is for online purchases only and do not apply to in store Heather Brown Art purchases. CONTACT OUR SUPPORT TEAM
My order arrived damaged.
Damaged or defective products will be replaced with the same or comparable items. Please notify us within 30 days of receipt of the problem by contacting THE HEATHER BROWN ART SUPPORT TEAM for replacement instructions. Please attach pictures and/or a detailed description of the problem. We will review it and begin processing a replacement right away.
I received the incorrect items.
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away. CONTACT THE HEATHER BROWN ART SUPPORT TEAM.
How do I return or exchange an item?
Heather Brown Art offers fast and easy returns. To return an item, please contact us in advance at firstname.lastname@example.org. We will approve your return request in the form of online store credit or refund, as well as provide return instructions. Please be sure to pack your item securely with tape using the original packing materials. Products should NOT be returned without first contacting us.